At MVTS India, your privacy matters. This policy explains in plain language how we handle the personal and sensitive information you share with us when applying for a visa, booking travel, or contacting our team.
Please read it carefully. If anything is unclear, our team is one phone call away.
1.Introduction
Maitri Visa and Travel Services ("MVTS India", "we", "our", or "us") is committed to protecting the privacy of every individual who interacts with our website, contacts us for visa or travel assistance, or engages our services. This Privacy Policy explains what personal information we collect, how we use it, the lawful basis for that use, who we share it with, and the rights you have over your information.
By using our website at www.mvtsindia.com or by submitting any information to us through our forms, email, telephone, or in person at our office, you acknowledge that you have read and understood this policy.
2.Information We Collect
To provide visa, immigration, and travel services, we necessarily collect both personal and sensitive personal information. The categories of information we typically collect include:
Personal identification information
- Full name, date of birth, gender, marital status, and nationality
- Contact details — postal address, email address, and telephone numbers
- Passport details, including passport number, place and date of issue, and expiry
- Government-issued identification documents (Aadhaar, PAN, voter ID, driving licence)
- Photographs and biometric data, where required by an embassy or consulate
Travel and visa-related information
- Travel history, previous visa records and refusals, immigration history
- Educational qualifications and academic transcripts
- Employment history, salary details, and supporting financial documents
- Bank statements, income tax returns, and proof of funds
- Details of accompanying family members or dependants
- Travel preferences, intended itinerary, and accommodation preferences
Payment information
When you engage our paid services, we may collect billing details necessary to process payment. We do not store full credit or debit card numbers on our servers. Payment processing is handled through PCI-compliant payment gateways.
Information collected automatically
- IP address, browser type and version, device identifiers, and operating system
- Pages visited, time spent on the website, and referring URLs
- Cookies and similar tracking technologies (see our Cookie Policy)
3.How We Use Your Information
We use the information we collect for the following purposes:
- To assess your eligibility for visa, immigration, or travel services and provide informed consultancy
- To prepare, review, and submit visa applications to the relevant embassy, consulate, or government authority
- To book flight tickets, hotels, tours, and other travel-related services on your behalf
- To communicate with you regarding the status of your application, appointments, or travel arrangements
- To process payments and issue invoices and receipts
- To respond to enquiries, provide customer support, and resolve complaints
- To comply with legal, regulatory, and contractual obligations
- To detect and prevent fraud, identity theft, and other unlawful activities
- To improve our website, services, and customer experience
- To send service-related notices and, where you have consented, marketing communications about our other services
5.How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
- Active client files: retained for the duration of the engagement plus a reasonable period thereafter for follow-up services or repeat applications.
- Financial and tax records: retained for at least 8 years to comply with the Income Tax Act, 1961 and the Companies Act, 2013.
- Marketing data: retained until you withdraw consent or unsubscribe.
- Website analytics data: retained for up to 26 months in line with industry practice.
When information is no longer required, it is securely deleted or anonymised.
6.How We Protect Your Information
We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using industry-standard SSL/TLS protocols
- Restricted access to personal information on a need-to-know basis among trained staff
- Secure document storage and shredding procedures for physical records
- Regular software updates, malware protection, and access logs
- Confidentiality undertakings signed by all employees and contractors
7.Your Rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:
- Right to access: request a copy of the personal information we hold about you.
- Right to correction: request that inaccurate or incomplete information be corrected.
- Right to erasure: request deletion of your personal information, subject to retention obligations.
- Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time.
- Right to grievance redressal: raise a complaint with our Grievance Officer.
- Right to nominate: nominate another individual to exercise your rights in the event of death or incapacity.
To exercise any of these rights, please write to info@mvtsindia.com. We will respond within a reasonable period and in any event within the timelines required by law.
8.Children's Privacy
Our services are intended for individuals aged 18 years and above. Where we collect information about minors as part of a family visa application, that information is provided by a parent or legal guardian who consents to its processing for the limited purpose of the application.
9.Cross-Border Transfer of Information
By the very nature of immigration and visa services, your personal information will be transferred to embassies, consulates, and authorities in countries other than India. By engaging our services, you consent to this cross-border transfer. We share information only with authorities or service providers in jurisdictions that maintain reasonable data protection standards or under appropriate contractual safeguards.
10.Grievance Officer
In compliance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are:
| Name | Grievance Officer, MVTS India |
|---|---|
| info@mvtsindia.com | |
| Telephone | +91 98969 74863 / 011 4601 6829 |
| Address | 1016, 17, 18 A Block, 10th Floor, Naurang House, KG Marg, Connaught Place, New Delhi 110001 |
| Hours | Monday to Saturday, 10:00 AM to 6:00 PM IST |
We aim to acknowledge all grievances within 48 hours and resolve them within 30 days of receipt.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy will indicate when it was most recently revised. Material changes will be brought to your attention through notice on our website or by direct communication where appropriate.
12.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach us at:
- Email: info@mvtsindia.com
- Phone: +91 98969 74863 / 011 4601 6829
- Address: 1016, 17, 18 A Block, 10th Floor, Naurang House, KG Marg, Connaught Place, New Delhi 110001
Questions about this policy?
Our team is happy to clarify anything you need. Write to info@mvtsindia.com or call us during office hours.